Guide 10 of 10
Recover progress and request useful help
Respond to validation, sign-in, loading, saving, and review questions while preserving the information needed to continue.
For: Applicants and members encountering a problem or seeking clarification
Complete the task
Save a support request for the Lab owner and receive a receipt.
Open Get help in My Work →Checkpoint 1
Identify the step and preserve your entries
Read the visible message and note the page address, intake type, and step where it appeared. Check the highlighted field when validation asks for a correction, including optional links and email addresses. Keep current entries available while resolving the issue. A save or submission is confirmed by the successful response and resulting record or receipt. Review those signals before choosing whether to retry.
- For a loading error, use the page retry or refresh-progress control.
- For a sign-in prompt, return through the provided ChatGPT link with the same account.
- For a revision conflict, compare with the latest saved record before continuing.
Checkpoint 2
Check the appropriate recovery location
Private drafts appear in My onboarding for the account that saved them. Signed-in professional and laboratory submissions connect receipts to the account used at submission. For a signed-out submission, retain the displayed reference and use it when asking for help. Keep profile status, intake receipt status, membership, and assignment status distinct when describing the issue. Each points the reviewer to a different part of the process.
Checkpoint 3
Write a precise support request
Sign in and open Get help within My Work. Support requests can be made before profile approval. Choose the closest topic and describe the step, Site address, actions tried, exact visible message, relevant reference, and help needed. Keep credentials, patient information, and restricted material in their authorized systems. After the request saves, return to the same area for its status and owner response. Response timing follows the actual review process.